Privacy Policy
Strate HQ Pty Ltd
Last updated: April 2026
1. Overview
Strate HQ Pty Ltd (ABN 36 696 317 718) ("we", "us", "our") operates the website located at strate.com.au ("Site"). We are committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, and your rights in relation to it.
2. What information we collect
Information you provide directly
When you submit an enquiry via our Site, we collect:
• Your name
• Business name
• Email address
• Phone number
• Website URL
• Any additional information you include in your message
Information collected automatically
When you visit our Site, we automatically collect certain technical data including your IP address, browser type, device type, pages visited, and time on Site. This data is collected via Google Analytics and is used in aggregate to improve our website.
3. How we collect information
We collect personal information in the following ways:
• When you submit an enquiry or contact form on the Site
• When you correspond with us directly by email or phone
• When you attend a call or meeting with us, including video calls
• Automatically via cookies and analytics tools when you visit the Site
4. Why we collect and use your information
We use personal information to:
• Respond to enquiries and communicate with prospective clients
• Manage and deliver services to existing clients
• Maintain business records and manage client relationships
• Improve our website and understand how visitors use it
• Meet our legal obligations
We do not use your personal information for unsolicited direct marketing.
5. How we store and protect your information
Personal information collected via our Site is stored in HubSpot, our customer relationship management platform. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We retain personal information for as long as it is reasonably required for the purpose for which it was collected, or as required by law.
6. Disclosure to third parties
We do not sell or trade your personal information. We may share your information with:
• HubSpot for CRM and business relationship management
• Google for website analytics via Google Analytics
• Webflow for website hosting and form processing
• Professional advisers including accountants and legal counsel, where required
• Government or regulatory bodies where required by law
HubSpot and Google are based in the United States. Your information may be stored or processed outside Australia. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the APPs.
7. Cookies
Our Site uses cookies and similar tracking technologies. These help us understand how visitors use the Site and allow tools such as Google Analytics to function.
You can configure your browser to refuse cookies or to alert you when cookies are being used. Note that disabling cookies may affect how certain parts of the Site operate.
8. Access and correction
You have the right to request access to personal information we hold about you and to ask us to correct it if it is inaccurate or out of date.
To make a request, contact us at contact@strate.com.au. We will respond within a reasonable timeframe. In some circumstances we may decline a request, in which case we will explain why in writing.
9. Complaints
If you believe we have not handled your personal information in accordance with this policy or the APPs, please contact us at contact@strate.com.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be available at strate.com.au. We encourage you to review it periodically.
11. Contact us
Strate HQ Pty Ltd
ABN 36 696 317 718
contact@strate.com.au
strate.com.au
